Every effort has been made to show the paintings as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight differences between these will not be a valid reason for return.

Ordering

How is my payment handled?

Payments are taken through Stripe in British Pounds Sterling.

Purchasing with a deposit

If you would like to purchase an original painting over £500 you are welcome to purchase in stages. A 50% deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me before purchasing if you are interested in arranging this. This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy apply.

Shipping

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for express deliveries according to your requirements.

I have placed my order, how soon will I receive my print?

All prints are made to order and orders are sent once a week to the printer, then to be signed and sent to you. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 10 working days in total.

Can I collect my artwork from your studio?

Yes, if you live within 20 miles of Redruth this option should come up as a choice when you checkout. If you are further afield but would still like to collect in person you can enter code COLLECT at the checkout. Once you have placed your order, I will email you and we can work out a time to meet.

Is Shipping included?

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.

What about large or high value artworks?

Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees

Returns

What if my painting arrives and I am not happy with it?

I want you to be fully happy with your new artwork, so I offer a refund agreement. If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.

Do you give a refund on prints if I change my mind?

No, all prints are custom made to the size you request. I don’t hold stock – each print is made for you. Please check the size is as you wish before you place the order.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph taken immediately on receipt of the painting.

What about Overseas Returns?

I am unable to offer a refund or return on any product(s) sent outside of the UK.